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Terms of Service

Last updated: April 2026

1. Acceptance of Terms

By accessing or using Zennvoi ("the Service", "we", "us", "our"), operated at zennvoi.com, you agree to be bound by these Terms of Service. If you do not agree, you may not use the Service.

2. Description of Service

Zennvoi is an invoicing and quoting platform that allows freelancers and small businesses to create, send, and manage invoices and quotes. The Service includes document creation, PDF export, email delivery, payment collection via Stripe Connect, and related features.

3. Accounts

  • You must provide accurate and complete information when creating an account.
  • You are responsible for maintaining the security of your account credentials.
  • You are responsible for all activity that occurs under your account.
  • You must be at least 18 years old to use the Service.
  • One person or business may not maintain more than one free account.

4. Subscriptions, Billing, and Auto-Renewal

  • Free accounts are limited to 3 documents per month.
  • Paid plans (Pro and Studio) are billed monthly or yearly via Stripe.
  • Subscriptions automatically renew at the end of each billing cycle (monthly or yearly) at the then-current price. You will be charged using your payment method on file unless you cancel before the renewal date.
  • You may cancel your subscription at any time from the Settings page. Access continues until the end of the current billing period.
  • We reserve the right to change pricing with 30 days notice to existing subscribers.

5. Payment Processing

Zennvoi uses Stripe Connect to facilitate payments between you and your clients. By using the payment features, you also agree to Stripe's Connected Account Agreement.

A 1% platform feeis applied to each payment processed through Zennvoi, in addition to Stripe's standard processing fees (approximately 2.9% + $0.30). The 1% platform fee is non-refundable under all circumstances, including if the underlying transaction is later refunded.

6. Refund Policy

  • If you cancel within the first 14 days of a new subscription or renewal and have not substantially used the Service during that period, you may request a full refund by contacting support@zennvoi.com.
  • After 14 days, no refunds will be issued, but you retain access through the end of your billing period.
  • Platform fees (the 1% fee on processed payments) are non-refundable once the underlying transaction has been completed.
  • Stripe's processing fees are not refunded by Stripe on refunded transactions.

7. Acceptable Use

You agree not to:

  • Use the Service for illegal purposes or to facilitate fraud
  • Send spam, phishing emails, or misleading invoices through the platform
  • Attempt to access other users' accounts or data
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use automated tools to scrape, crawl, or overload the Service
  • Resell or redistribute the Service without permission

8. Anti-Money Laundering and Fraud Prevention

You represent that your use of the payment features complies with all applicable anti-money laundering (AML) and counter-terrorism financing (CTF) laws. You agree not to use the Service to process payments related to illegal activities. We reserve the right to suspend your account, withhold funds, and report suspicious activity to relevant authorities, including FinCEN, without prior notice to you. Stripe may independently perform identity verification (KYC) as part of the Stripe Connect onboarding process.

9. Your Data

You retain ownership of all data you enter into the Service (invoices, quotes, client information, etc.). We do not claim any intellectual property rights over your content. You can export or delete your data at any time.

10. Intellectual Property

The Service, including its original content, features, design, and functionality, is owned by Zennvoi and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose, subject to these Terms.

11. Service Availability and Force Majeure

We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

Zennvoi will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, government actions, power or internet failures, third-party service outages (including Stripe, Supabase, Vercel, or Resend), fire, flood, or labor disputes. During such events, our obligations under these Terms will be suspended for the duration of the event.

12. Disclaimer of Warranties and Limitation of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZENNVOI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO ZENNVOI IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Zennvoi and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; (d) the invoices, quotes, or other documents you create or send through the Service; or (e) any dispute between you and your clients.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the Service will first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, the dispute will be settled by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Miami, Florida. Judgment on the arbitration award may be entered in any court of competent jurisdiction.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, class arbitration, or representative action.

For EU users: Nothing in this section limits your right to bring proceedings in your local courts or to file a complaint with a consumer protection authority in your country of residence.

15. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time from the Settings page. Upon termination, your data will be permanently deleted, except as required by law (e.g., financial record-keeping obligations). Sections 5, 6, 8, 10, 12, 13, 14, and 16-21 shall survive termination.

16. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, upon notice to you.

17. Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision. A waiver of any term will only be effective if in writing and signed by Zennvoi.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Zennvoi regarding the use of the Service. These Terms supersede any prior agreements, communications, or understandings, whether written or oral, relating to the Service.

20. Changes to Terms

We may update these Terms from time to time. We will notify existing users of significant changes via email or through the Service at least 30 days before the changes take effect. Continued use after changes constitutes acceptance of the updated Terms.

21. Contact

For questions about these Terms, contact us at support@zennvoi.com.